Shipping Policy
Orders placed on ykbnshirt.com are processed and dispatched within a standard processing period. Shipping times vary based on the destination and the carrier selected at checkout. Hong Kong Naruto Technology Co., Limited does not guarantee specific delivery dates. Once an order is dispatched, the customer receives a tracking number via email. Delivery timelines are qualitative and depend on the shipping method chosen. Standard shipping is available for all domestic and international destinations. Expedited shipping options may be offered at checkout, but delivery times remain estimates provided by the carrier. Hong Kong Naruto Technology Co., Limited is not responsible for delays caused by carriers, customs, or weather conditions. Customers must provide accurate shipping information. Hong Kong Naruto Technology Co., Limited is not liable for orders shipped to incorrect addresses provided by the customer. If a package is returned to Hong Kong Naruto Technology Co., Limited due to an incorrect address, the customer bears the cost of reshipping. Shipping fees are non-refundable.
Returns Policy
Hong Kong Naruto Technology Co., Limited offers a strict 14-day no-reason refund policy. The customer may return any eligible item within 14 days of receiving the order. The 14-day period begins on the date of delivery as confirmed by the carrier's tracking system. To be eligible for a refund, items must be unused, in original packaging, and with all original tags attached. The customer completely bears the return shipping costs. Hong Kong Naruto Technology Co., Limited does not provide prepaid return labels. Refund arrival time is at least 14 days from the date Hong Kong Naruto Technology Co., Limited receives the returned item. The customer must initiate the return by contacting Hong Kong Naruto Technology Co., Limited before shipping the item. Returns sent without prior authorization are not accepted.
Return Process
Follow these steps to return an item:
Step 1: Contact Hong Kong Naruto Technology Co., Limited at [email protected] within 14 days of receiving the order. Provide the order number and the reason for return. Hong Kong Naruto Technology Co., Limited will issue a Return Authorization Number.
Step 2: Pack the item securely in its original packaging. Include all tags, accessories, and the Return Authorization Number inside the package.
Step 3: Ship the package to the following address: The recipient must be Hong Kong Naruto Technology Co., Limited, the contact phone is +852 4246 8103, and the specific return address is UNITD18,3/F,WONG KING INDUSTRIAL BUILDING, NO.2 TAI YAU STREET, KOWLOON, HONG KONG. The customer must use a trackable shipping service. Hong Kong Naruto Technology Co., Limited is not responsible for returned items lost in transit.
Step 4: Send the tracking number to [email protected]. Hong Kong Naruto Technology Co., Limited will monitor the return.
Step 5: Upon receipt, Hong Kong Naruto Technology Co., Limited inspects the item. If the item meets the eligibility conditions, Hong Kong Naruto Technology Co., Limited processes the refund. If the item does not meet the conditions, Hong Kong Naruto Technology Co., Limited rejects the return and ships the item back to the customer at the customer's expense.
Refund Methods and Timelines
Refunds are issued to the original payment method. The refund arrival time is at least 14 days from the date Hong Kong Naruto Technology Co., Limited receives the returned item. For PayPal refunds, the refund arrival time is at least 14 days. However, local laws in some regions require up to 30 days for PayPal refunds. In those regions, the refund may take up to 30 days. Hong Kong Naruto Technology Co., Limited complies with all applicable local laws. Original shipping costs are non-refundable. Return shipping costs are paid by the customer.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day period begins on the date of delivery as confirmed by the carrier's tracking system. The customer must contact Hong Kong Naruto Technology Co., Limited at [email protected] within 7 days. The customer must provide photographs of the damaged or defective item and the packaging. Claims submitted after 7 days are not accepted. This 7-day requirement perfectly matches the Terms of Service of Hong Kong Naruto Technology Co., Limited. Hong Kong Naruto Technology Co., Limited will evaluate each claim and determine the appropriate resolution, which may include a replacement or a refund. The customer bears no return shipping costs for approved damaged or defective claims.
Non-Returnable Conditions
Items are not eligible for return if they are used, worn, washed, altered, or damaged by the customer. Items without original tags attached are not eligible. Items not in original packaging are not eligible. Items returned after the 14-day return period are not eligible. Items without a Return Authorization Number are not eligible. Hong Kong Naruto Technology Co., Limited does not accept returns for items that fail to meet the condition of being unused and in original packaging. All clothing items are subject to these eligibility requirements. Final sale items are not eligible for return only if marked as final sale at the time of purchase.
Additional Information
The customer completely bears the return shipping costs for all returns, whether standard returns, size exchanges, or color exchanges. Hong Kong Naruto Technology Co., Limited does not reimburse return shipping costs. The customer should use a trackable and insured shipping method. Hong Kong Naruto Technology Co., Limited is not responsible for returned items that are lost or damaged during return transit. For questions about the Shipping & Returns policy, contact Hong Kong Naruto Technology Co., Limited at [email protected] or +852 4246 8103. This policy applies to all purchases made on ykbnshirt.com.
